Mud Pie Products…Around the Globe!

Interest in Mud Pie products from retailers and consumers internationally continues to flood our inboxes and phone lines. Check out the below information concerning Mud Pie International Terms and Policy.

International Retailers

If you are an international retailer with a storefront or independent online shop and are interested in carrying Mud Pie products, please submit an online registration and completing our new account application.  We do require that picture(s) of your storefront and/or a valid URL be provided along with your application.  Please be sure to include as much information as possible about your store. We will review your submission for activation within 5 business days.

If you have specific Mud Pie wholesale inquiries, please review our International Terms & Policy or contact our International Sales Department as follows:

All International Account Inquiries fill out our CONTACT US form. 

International Distribution

If you are an established distributor interested in representing Mud Pie in an international territory, please email customerservice@mudpie.com to request a distributor application.  Once the application is approved, you will be contacted with a time for a follow up phone conference.
  
Minimum Requirements to Become an International Distributor:
• Established retailer customer base
• Warehouse facility and ability to service accounts out of your inventory
• Financial ability to pay via credit card or wire transfer prior to shipment
• Marketing plan and commitment

International Terms & Policies

Order Minimums

International Retailers: 
• $10,000.00 for opening orders/new accounts 

• $5,000.00 for reorders 

International Distributors:
• Minimums vary based on agreement

We strive to process orders promptly and precisely. We will confirm your orders for product by an email confirmation containing all terms of shipment and sale not already stated below. Unless you timely notify us of any error in our confirmation, its terms are binding. Any modification or cancellation of a confirmed order cannot be made inside two weeks from its ship date without incurring a 20% fee.

Credit Claims
All Damage/Shortage claims must be made in writing within 48 hours of receipt of goods. Credits will be issued with processed claim as no replacements or shortages will be sent internationally. Unless otherwise arranged, all backorders on international orders will be automatically cancelled.

Payment
We offer Visa, Mastercard, American Express, and bank wire transfer payment options on international orders. Customer is responsible for all excise, export or import duties, transportation, insurance, shipping cost, and taxes relating to products. All payments shall be made in United States dollars. Orders will not be packed and prepared to ship prior to receipt of full payment. 

Indemnification and Products Standards
All international customers will act as the importer of record and be responsible for the indemnification of their customers related to any and all products liability issues.  Further, it is the responsibility of each customer to understand and ensure that all Mud Pie products are in compliance with an local, regional or national standards that may exist in their geographic area of operation.

Shipping
Orders will be prepared for shipment within 14-21 business days from receipt of order.  We do not offer shipping quotes prior to shipment of goods. All orders will be sent via FedEx International Economy (International Shipments) or FedEx Ground (Domestic Shipments) unless otherwise stated on original order submission. Any specific shipping instructions or specific shipping documents required must be stated on original order submission. All shipments will be sent with a packing list, invoice, and commercial invoice. Shipment details will not be issued prior to full payment receipt and shipment preparation. If a freight forwarder is picking up shipment, customer must make arrangements with freight forwarder. Warehouse pick-up information is below:

Mud Pie
4893 Lewis Road, Suite A
Stone Mountain, GA 30083 USA
Pick-up Hours: 8am-3pm EST Monday-Friday